Privacy Policy

When you use our website, create an account, place an order or contact us, we may collect certain information.

• Full name
• Mobile or phone number
• Email address
• Billing address
• Delivery address
• PIN code
• Location information where permitted
• Account and profile information
• Information provided when contacting customer support

• Products purchased
• Shopping cart details
• Order history
• Order value
• Payment status
• Delivery information
• Cancellation, refund and return information

• IP address
• Device information
• Browser type
• Operating system
• Pages visited
• Date and time of access
• Website activity and interaction information
• Cookies and similar technologies

We may use information collected from you to:

• Create and manage your customer account
• Process, confirm and fulfil your orders
• Arrange delivery of your purchases
• Send order confirmations and delivery updates
• Process payments, cancellations, refunds and returns
• Provide customer support
• Improve our products, website and services
• Personalise your shopping experience
• Detect or prevent fraud and misuse
• Maintain transaction and business records
• Send offers or promotional communications, where permitted
• Comply with applicable legal and regulatory requirements

To provide delivery services, we may use your delivery address, PIN code or location-related information.

This information may be used to determine service availability, identify the appropriate store or delivery area and fulfil your order.

Payments made through our website may be processed by secure third-party payment gateways or payment service providers.

Our website may use cookies and similar technologies to improve functionality and your shopping experience.

Cookies may help us:

• Remember your preferences
• Maintain your login or shopping session
• Keep products in your shopping cart
• Understand how customers use our website
• Improve website performance
• Provide relevant content and promotions

You may manage cookies through your browser settings. Disabling essential cookies may affect certain website functions.

We do not sell your personal information.

We may share information where necessary with trusted third-party service providers such as:

• Payment gateway providers
• Delivery and logistics partners
• Technology service providers
• Website and cloud hosting providers
• Customer communication providers
• Analytics providers
• Customer support service providers
• Government authorities where legally required

These service providers may process information only as required to provide their services or comply with applicable legal obligations.

Where permitted and based on your preferences, we may send information regarding:

• Offers and discounts
• New products
• Promotional campaigns
• Shopping updates
• Important service announcements

You may opt out of non-essential promotional communication using the available unsubscribe option or by contacting us.

We take reasonable administrative, organisational and technical measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

We retain personal information only for as long as reasonably necessary to:

• Fulfil customer orders
• Provide customer support
• Maintain transaction and accounting records
• Prevent fraud and misuse
• Resolve disputes
• Meet applicable legal and regulatory requirements

When information is no longer required, it may be securely deleted or anonymised subject to applicable law.

Our website may contain links to or integrate with third-party services such as payment providers, delivery providers, analytics services or social platforms.

Goswami Marts is not responsible for the privacy practices or security of third-party websites or services.

We recommend reviewing the privacy policies of those third-party services before providing personal information.

Our services are intended for individuals who are legally capable of entering into transactions.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information improperly, please contact us so appropriate action can be taken.

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for certain processing
• Opt out of promotional communication
• Raise concerns regarding the handling of your information

You can contact Goswami Marts to make an applicable privacy request.

We may process, retain or disclose information where necessary to comply with applicable laws, lawful government requests, regulatory requirements, court orders or legal proceedings.

Goswami Marts may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable legal requirements.

Any updated policy will be posted on this page along with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.