Terms & Conditions

1Acceptance of Terms

By accessing or using the Goswami Marts website, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, you should not use our website or services.

2Eligibility to Use Our Services

You must be legally capable of entering into a binding transaction to use our services.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method selected for the transaction.

3Customer Account

Certain features of our website may require you to create or use a customer account.

You are responsible for:

• Providing accurate account information
• Keeping your contact details updated
• Maintaining the confidentiality of your login details
• Activities performed through your account

4Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on the website are accurate.

However, actual products may occasionally vary in:

• Packaging
• Colour
• Design
• Size
• Weight
• Brand presentation

Product images are generally provided for representation and may not always exactly match the delivered product.

5Product Availability

All products displayed on the website are subject to availability.

A product may become unavailable even after an order has been placed due to stock changes or operational reasons.

In such circumstances, Goswami Marts may:

• Remove the unavailable item from the order
• Contact the customer regarding availability
• Adjust the final invoice amount
• Process an applicable refund

6Pricing

Product prices displayed on the website are subject to change from time to time.

Prices may vary due to:

• Market conditions
• Promotional offers
• Store-specific pricing
• Product availability
• Changes in taxes or applicable charges

The price applicable to your order will generally be the price displayed during checkout, subject to corrections for genuine technical or pricing errors.

7Orders

Placing an order through the website does not necessarily guarantee acceptance or fulfilment of that order.

Goswami Marts reserves the right to accept, reject, modify or cancel an order where reasonably necessary.

Reasons may include:

• Product unavailability
• Incorrect pricing
• Payment failure
• Delivery limitations
• Suspected fraudulent activity
• Technical or operational issues

8Payment

Payments may be made using the payment methods available at checkout.

Available methods may include:

• UPI
• Debit card
• Credit card
• Online banking
• Wallets
• Cash on Delivery, where available

Online payments may be processed by third-party payment service providers.

9Delivery

Delivery is available only in supported service areas.

Customers are responsible for providing a complete and accurate delivery address.

Estimated delivery times may vary due to:

• Order volume
• Delivery location
• Traffic
• Weather conditions
• Product availability
• Operational issues

Additional details are governed by our Shipping Policy.

10Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before order confirmation.

Charges may vary depending on:

• Order value
• Delivery distance
• Delivery location
• Applicable offers
• Store or delivery rules

11Cancellation

Customers may request cancellation depending on the processing status of the order.

Cancellation may not always be possible once an order has been packed, dispatched or sent out for delivery.

Cancellation requests will be handled according to our Cancellation & Refund Policy.

12Refunds

Eligible refunds may be provided for qualifying cancellations, missing items, damaged products, incorrect products or other approved situations.

Refund eligibility, method and processing are governed by our Cancellation & Refund Policy.

13Fresh & Perishable Products

Certain grocery, fresh, frozen and perishable products require appropriate handling after delivery.

Customers are responsible for storing such products appropriately after receiving them.

Returns or refunds for perishable items may be limited except where the product is damaged, incorrect or otherwise eligible under our applicable policies.

14Promotional Offers & Coupons

From time to time, Goswami Marts may provide coupons, promotional offers, discounts or other benefits.

Such offers may be subject to:

• Minimum order values
• Validity periods
• Product restrictions
• Customer eligibility criteria
• Store-specific conditions
• Usage limitations

Goswami Marts may modify or withdraw promotional offers where reasonably necessary.

15Website Use

You agree to use the website only for lawful purposes.

You must not:

• Use the website for fraudulent activities
• Attempt unauthorised access to systems or accounts
• Interfere with website functionality
• Upload harmful software or malicious content
• Misuse offers, discounts or promotional benefits
• Provide false or misleading information

16Intellectual Property

Website content including branding, logos, graphics, text, layout and other materials may be protected by applicable intellectual property rights.

You may not copy, reproduce, distribute or commercially exploit protected website content without appropriate authorisation.

17Third-Party Services

Our website may use or link to third-party services, including:

• Payment gateways
• Delivery partners
• Analytics services
• Communication services
• External websites or platforms

Third-party services are governed by their own terms, privacy policies and operating practices.

18Limitation of Liability

To the extent permitted by applicable law, Goswami Marts will not be responsible for indirect, incidental or consequential losses arising from circumstances beyond our reasonable control.

This may include interruptions or delays caused by:

• Internet or network failures
• Third-party service failures
• Payment gateway issues
• Government restrictions
• Natural events
• Other events beyond reasonable control

19Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Checking order details before confirmation
• Providing an accurate delivery address
• Keeping the registered phone number reachable
• Using valid payment methods
• Inspecting delivered products where appropriate
• Reporting order-related issues promptly

20Privacy

Your use of our website and services is also subject to the Goswami Marts Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, processed and protected.

21Changes to These Terms

Goswami Marts may update these Terms & Conditions from time to time to reflect changes in services, business operations or applicable requirements.

Updated Terms & Conditions will be posted on this page with a revised Last Updated date.

Continued use of the website following an update may constitute acceptance of the revised terms.

22Governing Law

These Terms & Conditions will be governed by and interpreted in accordance with applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts and authorities as determined under applicable law.

23Contact Us